This Privacy Statement for Trackpro.ca. ("Privacy Statement") details the company's policies with respect to the handling of personally identifiable information ("Information") submitted by the reader of this Privacy Policy ("You") or otherwise collected by Trackpro.ca. via the company's web site or in the course of providing services to Trackpro.ca's customers. Trackpro.ca. will use and disclose Information only in accordance with the terms of this Privacy Statement.
A. COLLECTION OF INFORMATION
The type of Information submitted to or collected by Trackpro.ca. varies depending upon the nature of the activity and relationship with Trackpro.ca..
1. BROWSING THE WEBSITE:
When You browse the company's web site, Trackpro.ca. may collect information regarding the domain and host from which You access the Internet, the Internet Protocol address of the computer or Internet Service Provider You are using, and anonymous site statistical data. This information is collected for the purpose of assessing the effectiveness of the company's web site and for security reasons.
2. INQUIRIES:
The web site contains various forms, links to company e-mail addresses, and fax numbers that You may use to solicit information about the web site, Trackpro.ca. services, and the company in general. When You complete and submit a form, send us an e-mail, send us a fax, or contact us by telephone, Trackpro.ca. may store the inquiries and their contents, including any personally identifiable information You may have provided. Any personally identifiable information You submit via an inquiry is collected only with Your knowledge and active participation.
3. USE OF GATEWAY SERVICE:
When You register to use Trackpro.ca. online processing services ("Gateway Services"), You will be required to provide personally identifiable information and to enter into a written agreement with Trackpro.ca.. If You ordered any products or services from businesses that use our Gateway Services ("Trackpro.ca. Customers"), You were required to submit personally identifiable information ("Order Information"). Trackpro.ca. Customers transmit Order Information to Trackpro.ca. for the purpose of processing Orders. Order Information is maintained in servers located within the U.S.A. and may also be maintained in servers located in Europe or Asia, depending on where the order originates or the geographic location of a Trackpro.ca. Customer. Trackpro.ca. may maintain Order Information for a certain period of time to comply with audits or for disaster recovery purposes.
4. NOTICE FOR EUROPEAN USERS:
The Data Protection Act puts obligations on users of personal information and sets forth principles for its use. One principle states that information must be processed fairly and lawfully. This means that You are entitled to know how we intend to use any information You provide. You can then decide whether You want to give personal information to us. The Data Protection Act does not generally apply to data about limited companies or partnerships, but it does cover personal data relating to sole traders and partnerships. When we receive an application from a business, we may perform a search with a credit reference agency and fraud prevention agency on the individual company directors or partners. Order Information provided by You to Trackpro.ca. Customers and any Information that You provide to Trackpro.ca. directly will be transferred outside of the European Union to the United States. By providing personal information to Trackpro.ca. Customers or us, You are consenting to the transfer of such information outside of the EU and to its storage and use as described herein.
B. USE AND DISCLOSURE OF INFORMATION
Usage and disclosure of Your Information varies based on Your relationship with Trackpro.ca.. Trackpro.ca. never sells any personally identifiable information and, except as expressly set forth below, never discloses personally identifiable information to any third parties.
1. BROWSING THE WEBSITE:
Information collected while You're browsing our web site may be used to analyze trends, administer the web site, improve site performance, gather broad demographic information, and for security purposes. Such Information may be disclosed to third parties to provide any of the aforementioned activities on behalf of Trackpro.ca.
2. INQUIRIES:
Information collected during the course of You submitting an inquiry via online form, e-mail, fax, or telephone call may be used by Trackpro.ca. to respond to Your inquiries or to contact You to inform You of services of Trackpro.ca. that may be of use to You. Information collected during the course of an inquiry will not be disclosed to any third party unless such third party has been contracted by Trackpro.ca., with obligations of confidentiality, to contact You on our behalf.
3. USE OF Trackpro.ca. SERVICES:
If You are a Trackpro.ca. Customer, Trackpro.ca. will use Your Information during the course of providing You with the Gateway Services. During the course of providing such services, Trackpro.ca. may disclose Your Information to third parties that have contracted with Trackpro.ca. to perform certain functions of the Gateway Services on our behalf ("Subcontractors"). Trackpro.ca. may also use Your Information to contact You about other Trackpro.ca. offerings and to inform You about general company news and industry trends, directly or through the use of third party vendors. Trackpro.ca. may also use Your Information for internal business analyses. If You are a customer of a Trackpro.ca. Customer, Trackpro.ca. will use Order Information during the course of providing processing services to such Trackpro.ca. Customer. Trackpro.ca. may also use Order Information at an aggregate level for internal business analyses and fraud prevention. During the course of providing Gateway Services to Trackpro.ca. Customers, Trackpro.ca. may disclose Order Information to banks, processors, card associations, and other financial institutions that are involved in the course of processing or screening the transaction applicable to the Order Information.
4. SURVEYS AND QUESTIONNAIRES:
If You submitted an inquiry to Trackpro.ca. or if You are a Trackpro.ca. Customer, periodically, Trackpro.ca. may use Your Information to contact You, directly or through a third party vendor, to complete a survey or questionnaire. Responses to any such survey or questionnaire may be used for internal business analyses and may be disclosed in aggregate form without disclosing any personally identifiable information.
5. USE OF COOKIES
Forms on our web site may use cookies. Cookies are small files of data that reside on Your computer and allow Trackpro.ca. to recognize You as a Trackpro.ca. Customer or a previous visitor of our web site. Trackpro.ca. may use cookies to populate frequently used forms or to provide You with other customized viewing options for Your convenience. Trackpro.ca. uses cookies solely to maintain personalized services throughout the web site.
6. CONFIDENTIALITY OBLIGATIONS:
Trackpro.ca. may use Information to conduct internal investigations. Trackpro.ca. may disclose Information to cooperate with an investigation by law enforcement agencies or other governmental authorities and may also disclose Information in response to a subpoena, warrant, court order, or other comparable legal processes.
7. INVESTIGATIONS AND PROCEEDINGS:
All contracts entered into between Trackpro.ca. and Trackpro.ca. Customers, Trackpro.ca. and Subcontractors, and Trackpro.ca. and other third party service providers contain express provisions governing the confidential treatment of any and all personally identifiable information.
C. INFORMATION SECURITY
Trackpro.ca. is committed to privacy and security. Trackpro.ca. is compliant with the Payment Card Industry Data Security Standard ("PCI DSS") Trackpro.ca. has been compliant with PCI DSS since its inception in 2002. PCI DSS is the bank card industry's most stringent security standard. Examples of Trackpro.ca's security measures include: physical, electronic, and procedural safeguards; sophisticated security monitoring tools; documented security policies; use of strong encryption for transmissions of Order Information to and from Trackpro.ca. Customers; restricted access of personally identifiable information; and, periodic security audits by third party security experts.
